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Job Description:
The person responsible for maintaining Customer master data quality and integrity by ensuring all customer data created in 3M system adheres to Global Master Data Standards. The person is also responsible for working with other personnel in related departments to carry out improvement activities or processes for managing customer accounts more effectively and creating reports when required.
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Responsibilities:
Handle and support cases by responding to case comments and email correspondences, and by validating documents
Manage Customer Master Data creation, maintenance, deactivation, and reactivation
Understand downstream processes and dependencies on Customer Master Data
Follow SOP (Standard Operating Procedures) for Customer Master Data including but not limited to: Global data standards, Complete request and maintain tasks within the defined Service Level Agreement
Maintain Customer Master Data quality and attributes
Prevent and manage duplicate Customer Master Data records
Ensure that customer record is complete and accurate
Ensure that the required documents are provided before requesting new customer creation
Ensure post account set-up activities are complete to make customer records business ready
Stay informed of Global Customer Master Data changes
Basic Qualifications:
Bachelor's degree in any related course
English - listen & speak, read & write: Intermediate
Excellent communication skills
Continuous improvement mindset
Working knowledge of Microsoft Office tools (such as Word, PowerPoint, Excel - formulas, conditional formatting, etc.)
Good customer service and quality-oriented mindset
Team oriented person who can multitask and focus on the details
Structured approach in planning own workload effectively and efficiently
Preferred Qualifications:
Minimum 1 year of work experience in master data maintenance, POS and/or other related field
Knowledge of Salesforce and SAP are advantage
Proficient research, analytical and problem-solving skills are added advantage
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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