Project Description
The project scope is the development, maintenance, and support for a single-server solution for large contact centers supporting up to 30,000 concurrent agents created by a leading contact center solution vendor.
Responsibilities
- Communicate with corporate customers in order to find solutions for technical problems.
- Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution.
- Engage other internal teams if needed to provide a resolution.
- Some projects may require bug fixing on exiting environments and re-deployments of the applications.
- Perform activities on customer environment like upgrades, applying a patch or changing configurations.
Skills
Must have
- Networking
- Linux
- OOP( C++, Java) basic
- Advanced level of English (spoken and written)
Nice to have
- Virtualization, Docker
- Avaya products knowledge
- Scripting knowledge (bash)
- Support experience or any other direct customer interaction
Telecom background
Languages
English: C1 Advanced
Seniority
Regular
Relocation package
If needed, we can help you with relocation process.
Vacancy Specialization
Technical Support (SL3)
Ref Number
VR-97247
